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What's New? Latest news from SHINE: Finding Medicare Help & Information 6/6/2008 - Medicare: Where can you go for help and information? Medicare Counseling The SHINE Program (Serving the Health Information Needs of Elders) provides free, confidential health care information, assistance and counseling to elders and other Medicare beneficiaries. Call your local Senior Center for a SHINE appointment. Prescription Drugs The SHINE Program can provide information and assistance to help you access your prescription benefits. Call your local Senior Center for a SHINE appointment. At MassMedLine, a trained staff of pharmacy professionals will answer your questions about your prescription medicines over the phone (866-633-1617 toll free). They have information about prescription drug programs. For online information, visit the website at www.massmedline.com. Quality of Care Complaints MassPRO (Massachusetts Peer Review Organization) is an organization of doctors and nurses who contract with Medicare to review hospital discharge decisions. If a Medicare beneficiary feels that he/she is not ready for discharge, he/she should call MassPRO at 800-252-5533. Medicare Rights MAP (Medicare Advocacy Project) provides advice and free legal representation to Massachusetts elders and persons with disabilities, whether they are enrolled in traditional Medicare or in a Medicare Advantage Plan. Call MAP at 800-323-3205 for help in protecting your Medicare rights. If you need help on any aspect of your health insurance, SHINE offers free counseling at your local Senior Center. Call your Senior Center and ask for a SHINE appointment. You can reach a SHINE volunteer by phone at 1-800-AGE-INFO (1-800-243-4636). Once you get the SHINE answering machine , leave your name and number. A volunteer will call you back, as soon as possible . SHINE (Serving the Health Information Needs of Elders) is sponsored by the Massachusetts Executive Office of Elder Affairs in partnership with the Friends of the Milford Senior Center, Massachusetts Councils on Aging and other local agencies. Back to What's New?
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