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Protective Services The goal of Elder Services of Worcester Area's Protective Services program focuses on those at risk because of a caregivers neglect or abuse. You can learn more the program by reading the Frequently Asked Questions below, and by linking to our Programs & Information page. How long will it take a Protective Services Worker to see an elder? All referrals to the programs are reviewed according to regulations and criteria set forth by the state of Massachusetts. Referrals are deemed emergency, urgent, or routine. Protective Services Supervisors determine how soon the elder needs to be seen according to their current situation and the governing regulations. I made a report and nothing has been done. Can't you get the elder out of there? When a report is made, all allegations must be investigated. If abuse or risk is substantiated, services will be offered to the elder. Services provided do not always offer an immediate solution but do reflect the speed at which an elder feels he or she can attempt change. Elders, if competent, retain the right to refuse services and sometimes do. What if an elder is not competent and cannot independently make decisions? Competency or lack thereof is determined by a court of law when an elder
The report is assigned to an Protective Services Worker, who initiates an investigation of all allegations contained in the referral. During the investigation phase of a referral, the worker interviews the elder as well as others who have knowledge of the elder's situation. Interviews may be held with family members and friends, professionals such as visiting nurses or treating physicians. Other pertinent information, such as police reports, may be obtained. In addition to looking at the allegations, information such as the elder's apparent understanding of the risks of the situation is also obtained. The investigation phase can take up to 30 days, but services to meet emergency and/or urgent needs are offered as the need arises. When reasonable cause to believe that abuse or self-neglect is established, the worker will meet with the elder to discuss service options. Services may include referrals and support from the following areas: home care services, medical treatment, nursing services, counseling, caregiver and respite services, housing and legal services. We will continue to work with the elder until the abuse is alleviated or until the elder refuses further services. Please contact Elder Services' Protective Intake at 508 756-1545 with any questions or concerns about a specific situation. In the event of an emergency after regular business hours you can reach the HOTLINE at 1 800 922-2275. Please click here for more information about the Protective Services program in the Programs and Information section.
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